Hanson Consultant Solutions

Our Approach

We believe in a collaborative approach to consulting, where we work closely with our clients to understand their needs and develop solutions that enhance operational efficiency and support process improvement. We can collaborate with you and your team on specific projects or take a larger investment in the organization by serving as your Fractional COO, guiding your strategic planning efforts.

Example of Operational Projects

New Manager / Team Leader-Training/mentoring for potential new leaders to enhance operational efficiency. Provide a manager-facing playbook and Excel workbook (tools they can actually use).

Process Rescue Engagement- A 4-week, fixed-price consulting engagement designed for organizations focused on process improvement for one specific process that is broken, failing, or significantly underperforming.

Quarterly Ops Review-Creates structure, discipline, and an outside perspective to ensure potential problems are caught early — each quarter actually builds on the last, contributing to ongoing strategic planning.

SWOT Analysis- Evaluate the organization’s strengths, weaknesses, opportunities, and threats to guide decision-making and strategy development for operational efficiency.

SOP Build-Out-Develop and document standard operating procedures to support process improvement.

KPIs-Evaluate and/or develop measurement and success of Operational Key Performance Indicators to track progress towards strategic planning goals.

EOS-Aligned Operating System —Train and implement the full EOS framework: Weekly Scorecard, Rocks Tracker, Level 10 Meeting Agenda, Issues List (IDS), and To-Do List for enhanced operational efficiency.

Fractional COO

A Fractional COO is a part-time Chief Operating Officer who provides senior operational leadership and strategic guidance without the cost or commitment of a full-time executive.

As a Fractional COO, we integrate into your leadership team, making decisions (not just recommendations) and owning the operational outcomes. With years of experience as a COO, we possess extensive knowledge in business development and strategic planning. We are adept at analyzing data and performance metrics to identify critical operational failures, implementing process improvements that enhance operational efficiency, drive revenue growth, and boost client satisfaction.

We work with companies when the founder is spending too much time in the weeds rather than focusing on strategy or when they've reached a point where the operations side is beginning to hinder company growth.

Business Consulting Solutions for Operational Efficiency

Gaylene Hanson is a demonstrated Operations Executive with extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to identify critical operational failures and implement solutions that ultimately result in increased utilization, revenue growth and client satisfaction. With 20 plus years of leadership experience working on behalf of self-insured employer groups, independent TPAs, brokers, and providers, extensive background in employer-sponsored health coverage with a focus in operations, vendor relations, account management, plan building and implementation. Exceptional track record at leading, recruiting, developing, and implementing successful teams. Excels at driving a "customer first" culture and adept in building successful relations with vendors, clients and personnel to meet organizational goals.

Get in Touch

Quality First

We deliver exceptional results in everything we do, ensuring your satisfaction at every step.

Expert Care

Our experienced team brings skill and passion to every project, no matter the size.

Real Results

Proven outcomes that speak for themselves and make a meaningful difference for your business.

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