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Stop being the bottle neck in your own business...
Sound familiar?
- Every decision still runs through you.
- Growth is creating more fires, not more profit.
- Your team works hard, but no one owns the outcome.
- You know what's broken. You just don't have time to fix it.
That's not a people problem. It's an operations problem, and it's fixable.
Take the Founder Bottleneck Audit Scorecard
What a Turnaround could look like...
Experience you can trust
When I joined The Zero Card as founding COO, providers weren't being paid on time. That led to balance billing, and we were losing clients. I found the vendor issues behind it and got providers paid within contract terms. Faster turnaround rebuilt our reputation, and we started signing new providers and clients again.
The result: employer clients grew from 24 to 117, monthly referrals from 500 to 1,575, and monthly GMV from $751K to over $2.5M.
24 → 117 employer clients
26K → 92K covered lives
$751K → $2.5M+ monthly GMV
Ways to Work with us
Operational Leadership
Operational Leadership
Operational Leadership
- Free Ops Snapshot. Take the Founder Bottleneck Audit Scorecard then a 30-minute debrief with me on what it shows.
- Ops Assessment. Six weeks across all five areas the Scorecard measures: stakeholder sessions, process observation and data review, ending in a company-wide roadmap, the order to fix things in, and whether a fractional COO mak
- Free Ops Snapshot. Take the Founder Bottleneck Audit Scorecard then a 30-minute debrief with me on what it shows.
- Ops Assessment. Six weeks across all five areas the Scorecard measures: stakeholder sessions, process observation and data review, ending in a company-wide roadmap, the order to fix things in, and whether a fractional COO makes sense.
- Fractional COO. I join your leadership team part-time, make decisions, and own the operational results.
Ops in a Box
Operational Leadership
Operational Leadership
Need one thing fixed rather than a full engagement? Ops in a Box projects:
- Ops Audit Sprint: two weeks on the one area your Scorecard flags as the biggest bottleneck, ending in findings and a fix plan for that area.
- SOP Build-Out: documented processes your team actually follows.
- KPI Scorecard: the handful of numbers that tell you how the bu
Need one thing fixed rather than a full engagement? Ops in a Box projects:
- Ops Audit Sprint: two weeks on the one area your Scorecard flags as the biggest bottleneck, ending in findings and a fix plan for that area.
- SOP Build-Out: documented processes your team actually follows.
- KPI Scorecard: the handful of numbers that tell you how the business is doing.
- EOS Operating System: Scorecard, Rocks, Level 10 meetings and IDS, set up and running. I've served as Integrator myself.
- New Manager Toolkit: training, a playbook and workbook for new leaders.
- Quarterly Ops Review: an outside view each quarter, so problems are caught early.
Fractional COO
Operational Leadership
Fractional COO
- As a fractional COO, I own the operating system of the business: the meeting cadence, the scorecard and KPIs, quarterly priorities, process design and documentation, vendor performance, and the cross-functional issues that fall between departments.
- Once the CEO sets direction, I drive execution and hold the team accountable to it. If you
- As a fractional COO, I own the operating system of the business: the meeting cadence, the scorecard and KPIs, quarterly priorities, process design and documentation, vendor performance, and the cross-functional issues that fall between departments.
- Once the CEO sets direction, I drive execution and hold the team accountable to it. If you run on EOS, I have served as the EOS Integrator, running the weekly Level 10 meetings, quarterly sessions, Scorecard, and Rocks.
- I advise on decisions where operations have a stake but someone else owns the call. These include strategy and growth bets, senior hiring, pricing, new products, budget, technology selection, and compliance.
- I bring the operational reality: what it will cost to deliver, whether we have the capacity, and what needs to happen first.